Support

We usually reply within one business day.

Email support@tilewiseapp.com. For a problem, it helps to include your macOS version and the log from Tilewise: open the menu bar menu → Diagnostics… → Copy Log, and paste it into your email.

Quick fixes

Windows aren't moving. Open System Settings → Privacy & Security → Accessibility and make sure Tilewise is switched on. If it is and nothing happens, quit and reopen Tilewise.

I can't see Tilewise in the menu bar. Your menu bar may be full. Open Tilewise again from Applications to get to Settings.

A window is missing. Choose Pause Tiling from the menu (or quit Tilewise): every hidden window comes back on screen.

Two apps are fighting over my windows. Quit any other window manager while you use Tilewise.

Licences

Lost your licence key? It's in your purchase email from Lemon Squeezy, and you can find it again in Lemon Squeezy's customer portal.

New Mac? A licence works on 3 Macs. Free one up in Settings → License → Deactivate This Mac.

Refunds are available within 14 days of purchase. Just email us.